Useful resource list

Please see below a list of resources and non-governmental organisations and the information on the support they provide. These services have been collated by the Home Office to support the mental health and wellbeing of those seeking Asylum. Please find the original document here, where it can be viewed in a range of languages. Click here for guidance created by Migrant health, to learn about what healthcare you are entitled to.

Call 999 or 112 if someone is seriously ill or injured, and their life is at risk. Call 111 for non-life-threatening medical support Suicide Prevention Helplines.

Migrant Help

Migrant Help supports with issues relating to accommodation and financial support - Asylum advice and guidance.

Open 24 hours a day, 7 days a week. 365 days per year.

Phone: 0808 8010 503.

The Refugee Council

The Refugee Council works with people seeking asylum in the UK. They provide advice, therapeutic and practical support to help people settle. They also specialise in working with children who arrive in the UK alone.

Infoline (Monday & Thursday 9.30am-12.30pm) 0808 196 7272

Separated children freephone (Monday – Friday 8:30am-5:30pm) 0808 175 3499.

‘My View’ – Children’s service (The Refugee Council)

My View Children's therapy service is a safe, confidential place for young people to access wellbeing support through talking, individual creative work, or group therapeutic support. The service is offered in different parts of the country.

Please visit their website to find a service near you.

Scottish Refugee Council (SRC) (services only in Scotland)

Information and advice on refugee and asylum issues for those based in Scotland. Some of their specialised services are:

Freephone helpline (Mon to Fri 9am to 5pm) 080 8196 7274

Welsh Refugee Council (WRC) (services only in Wales)

Advice, support, advocacy and signposting for refugees and asylum seekers living in Wales. They offer:

  • Wales Sanctuary Service: casework support and advocacy across Wales
  • Casework support for destitute and Appeal Rights Exhausted (ARE) asylum seekers living in Cardiff
  • Move On service: supports new refugees with integration and transition
  • Navigating Asylum Project: support through the asylum process

Telephone (Open Mon, Tue and Thur 10am-1pm and 2pm-3pm and Fri 10am-1pm on Fri) 0808 196 7273

British Red Cross

The British Red Cross offers emergency help, one-to-one support & casework and help reuniting families. The British Red Cross does not provide immigration advice. The British Red Cross are a UK-wide service. Visit their website to find your local service.

Doctors of the World

Doctors of the World provides one-off medical appointments, information, and practical support to asylum seekers to register with a GP. They run a clinic, advice line, outreach services and advocacy programmes.

Clinic line (10am – 12pm Monday to Thursday) 0808 1647 686

Refugee Action

Refugee Action supports refugees & people seeking asylum in several locations across England.

  • Asylum Crisis (London, Manchester, West Midlands, Bradford (families only)): if you are an asylum seeker & you need accommodation or support or your support has been refused or terminated, this service can help you.
  • The BRAVE project (Bradford): is an expert by experience led project focusing on integration and wellbeing activities for asylum seekers in Bradford. This is for all service users at Refugee Action with a specific focus on families.

Freedom from Torture

Freedom from Torture has centres in London, Birmingham, Newcastle, Manchester, and Glasgow. For UK-based survivors of torture they provide:

  • One-to-one and group therapy activities for the treatment of complex post-traumatic stress disorder (PTSD), depression, anxiety, and other problems.
  • Creative and group activities: gardening, music, art, football, and cooking
  • Health assessments and pain management including through physiotherapy
  • Medico-legal reports for asylum claims where doctors assess the impact of torture:
  • Legal support: finding a lawyer, understanding the asylum system and release from detention.
  • Support with housing, education, financial support, health, and social care.

Call 020 7697 7777

Helen Bamber Foundation

The Helen Bamber Foundation is a specialist clinical and human rights charity that works with survivors of trafficking, torture, and other forms of extreme human cruelty. Their multidisciplinary and clinical team provide an integrated care for survivors which includes:

  • Medico-legal documentation of physical and psychological injuries
  • Specialist programmes of therapeutic care
  • A medical advisory service
  • A counter-trafficking programme
  • Housing and welfare advice
  • Legal protection advice
  • Community integration activities and services.

Every Mind Matters Loneliness

The NHS provides practical advice and tips to reduce loneliness, and details of supportive organisations.

Services in Northern Ireland

Advice and support, including healthcare, housing, employment and access to education, is available for refugees and asylum seekers.

Domestic Abuse Helplines

  • England – Refuge’s Freephone 24-hour National Domestic Abuse Helpline; 0808 2000 247. Live Chat Service, Monday-Friday, 3-10pm
  • Wales - Live Fear Free Helpline; 0808 80 10 800
  • Scotland - Scotland's Domestic Abuse and Forced Marriage Helpline; 0800 027 1234
  • Northern Ireland - Women’s Aid Northern Ireland; 0808 802 1414
  • Men - Men’s advice line; 0808 8010327 • Galop (LGBTQI) Emergency Response Service; Call 0800 999 5428
  • Call 999 or 112 if someone is seriously ill or injured, and their life is at risk
  • Call 111 for non-life-threatening medical support

Suicide Prevention Helplines

The Home Office have provided this document in a range of languages: