Refugee Family Helpline

Please note that unfortunately we have recently received the disappointing news that due to cuts within government, our funding (Children and Young People’s Resettlement Fund – Ministry of Housing, Communities and Local Government) will not continue from April 2025. Our service will therefore be coming to a close on 31st March 2025. Our Helpline will still be operational until 17th March, so service users and professionals are welcome to contact us until then.  

Please see below a list of organisations that can support those with refugee status:  

British Red Cross 

The British Red Cross offers emergency help, one-to-one support and help reuniting families. The British Red Cross does not provide immigration advice. The British Red Cross are a UK-wide service.  

Visit their website to find your local service: https://www.redcross.org.uk/get-help/gethelp-as-a-refugee/contact-your-local-refugeeservice 

Scottish Refugee Council  

Home - Scottish Refugee Council 

Scottish Refugee Council can support refugees living in Scotland in a range of ways including:  

• Finances  

• Employment  

• Housing  

• Immigration  

Their Helpline number is 0808 1967 274 

Welsh Refugee Council  

Advice, support, advocacy and signposting for refugees living in Wales. They offer: 

• Casework support and advocacy  

• Specialist Ukraine Support Service 

Their Helpline number is 0808 1967 273 

Ukrainian Refugee Help  

Support for Ukrainian Refugees - Ukrainian Refugee Help 

Ukrainian Refugee Help provides information on a range of topics for Ukrainian’s living in the UK.  

Settled  

https://settled.org.uk/ukraine/  

Settled support people that have moved/or are trying to move from Ukraine with visa/immigration queries. 

ukraineadvice@settled.org.uk          

Mind  

Home - Mind  

Mind provides a range of advice on mental health support available across England.  

Suicide Prevention Helplines 

Papyrus - Prevention of Young Suicide; https://www.papyrus-uk.org/ 0800 068 41 41 

Samaritans; https://www.samaritans.org/ 116 123 

Call 999 or 112 if someone is seriously ill or injured, and their life is at risk 

Domestic Abuse Helplines 

England – Refuge’s Freephone 24-hour National Domestic Abuse Helpline; 0808 2000 247. Live Chat Service, Monday-Friday, 3-10pm https://www.nationaldahelpline.org.uk/Chat-to-usonline 

Wales - Live Fear Free Helpline; 0808 80 10 800 

Scotland - Scotland's Domestic Abuse and Forced Marriage Helpline; 0800 027 1234 

Northern Ireland - Women’s Aid Northern Ireland; 0808 802 1414 

Men - Men’s advice line; 0808 8010327 • Galop (LGBTQI) Emergency Response Service; https://galop.org.uk/ Call 0800 999 5428 

Call 999 or 112 if someone is seriously ill or injured, and their life is at risk 

Call 111 for non-life-threatening medical support