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Call us on 0800 151 2605


Call us on 0800 151 2605

  • Free helpline
  • Confidential
  • Emotional support

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Welcome to Boloh, Barnardo’s COVID-19 helpline and webchat for those 11+

Are you a Black, Asian or Minority Ethnic child, young person, parent or carer, affected by the pandemic? You can speak to us about your worries, problems and stresses, and we can provide emotional support, practical advice and connect you to other organisations who can provide further help.

If you’re a professional, you can also contact us to discuss how to support a child or young person you are working with or refer them (with their consent) to the helpline.

Call us on 0800 151 2605

We are available to talk:

Monday – Friday      10am-8pm

Saturday-Sunday      10am-3pm

Send us a message

If you prefer to have an online chat with the specialist support advisor, you can do this via the live webchat by clicking on the    icon on the bottom right.

If you'd like to leave a message for us so we can get in contact with you, you can fill out the form below.

How we can help

We are here to help you on any issue you have experienced during the pandemic and as we come out of lockdown. Some of the issues with which we have supported children and young people and parents/carers include:

  • Losing a loved one
  • Ill-health
  • Feeling down or anxious about lockdown
  • Worries about your finances or unemployment
  • Bullying or racism
  • Issues with homelessness or eviction
  • Worries about returning to school/university
  • Any other issues


Our helpline advisors can provide a service in English, Punjabi, Mirpuri, Polish, Luganda, Ruyankole, Rukiga, Rutooro and Kinyarwanda. 

The therapeutic sessions can be provided in the following languages: English, Arabic, Bengali, French, Gujarati, Hindi, Hinko, Mirpuri, Pothwari, Punjabi, Rohingya, Spanish, Sundhi, Sylheti,Urdu and Welsh.

Interpreters can be provided for other languages.

What you can expect

What happens when I call the helpline?

You will receive a response from a friendly Helpline Advisor who will talk to you about what you or your family are experiencing. They will listen to you and help you decide what kind of support and advice you need. With your agreement, the Helpline Advisor could have several calls with you, and they can arrange to call you back at a time suitable to you. 

The Helpline Advisor can arrange for you and/or your child(ren) to speak to one of our therapists to have six counselling sessions, and further sessions could be offered if required. Sessions will take place over the phone either once or twice a week, depending on your needs.  

Session 1 and session 6 will be 60 minutes and include an assessment of three main challenges that you or your family are facing. In the final session, you will discuss progress you’ve made.  

Sessions 2-5 are 30 minutes each and involve therapy and support to help you with the challenges you discussed in your first session. 

Who will I speak to? 

Our dedicated staff are either from a Black, Asian and Minority Ethnic community, or have prior professional experience of delivering services to children, young people and their families from these communities. Staff are specially trained to provide emotional support and advice.  

When you contact us, a member of the team would greet you and tell you their name. Our main aim is to provide you with support and advice, so they will ask you questions about what you are experiencing. If you would like counselling, the Helpline Advisor can arrange for one of our therapists to contact you to discuss further. 

Will what I say be private and confidential? 

The Helpline offers a confidential service, which means that we will not tell anyone what you have shared with us. You can trust us to keep your conversation private. Sometimes when we are really worried about yours or someone else’s safety we will need to tell someone, so that they can make sure that everyone is kept safe.  

We will have to tell someone if: 

  • We believe that your life, or someone else’s life, is in danger 
  • You tell us that someone is harming or abusing you or someone else 
  • You tell us that you are seriously harming another person 
  • You tell us that you or someone else is being hurt, or if someone can’t understand what is happening to them 
  • You ask us to tell someone 

 You can tell us as little or as much as you want to. We might ask if you want to share your name and some other details about yourself, but it’s up to you if you would like to do this. 

Just because you give us some details does not mean that we will share this with anyone. 

 What kind of therapy do you offer? 

We are a team of specialist workers with experience of working with children and young people from Black, Asian and Minority Ethnic communities. Our team of specialist advisors and therapists work in a culturally informed manner and are knowledgeable about the lived experiences of children and young people from these communities.  

The team is honoured to be part of this unique service and are equipped to support the complexity of issues that children and families from these communities face. 

What happens at the end? 

Once we have agreed with you that no further support or advice is needed, we will end our work with you. With your agreement, the Helpline Advisor would email you a link to provide anonymous feedback on the service you have received.  

This feedback is important as we want to provide a high-quality service to children, young people and parents/carers. 

Can I call you back again? 

Yes, you can always contact us again if you require further advice and support. Our service is funded until 30th November 2021, so we can provide you with support up to this point. 

How can Boloh help parents and carers? 

We are available to talk: 

Monday – Friday      10am-8pm 

Saturday-Sunday      10am-3pm 

For Black, Asian and Minority Ethnic children and young people between the age 11-25 years and their parents/carers. 

The helpline is not just a listening service, we also give practical and emotional support over the phone or on a webchat, and can also help you with finding community support.  

We can provide support with: 

  • mental health and well-being services 
  • mentoring support for young people 
  • supplementary schools for support with education 
  • linking to online information 

Supporting young people, parents and carers 

  • Young woman smiling in the foreground as a project worker smiles in the background

    How do I refer a young person into Boloh? 

    If you're a professional, find out more about referring child, young person or parent/carers into Boloh 

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    Resources and tools 

    We’ve developed a range of resources, tools, videos and more that are focused on supporting your family during the pandemic. 

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    About us

    Read more about who we are, and how we work with our partners