Teenager and woman talking


The Black, Asian and Minority Ethnic family Covid-19 Helpline


The Black, Asian and Minority Ethnic family Covid-19 Helpline

Welcome to Boloh, Barnardo’s COVID-19 helpline and webchat for those 11+

Call us on 0800 1512605 or chat to us online

Are you a Black, Asian or Minority Ethnic child, young person, parent or carer, affected by Covid-19? You can speak to us about your worries, problems and stresses during this time, and we can provide emotional support, practical advice and signposting to other organisations who can provide further help. 

If you’re a professional, you can also contact us to discuss how to support a child or young person they are working with.

Speak to us

We are available to talk Mon-Fri, from 10am-8pm, and Sat-Sun 10am-3pm.

In many languages, Boloh means speak

If you have been affected by the pandemic and you need advice or someone to talk to, you can call us confidentially on 0800 1512605 or, if you prefer to have an online chat with the specialist support advisor, you can do this via the live webchat by clicking on the    icon on the bottom right. Our trained staff are awaiting your phone calls or webchats Mon-Fri, 10am-8pm, and Sat-Sun 10am-3pm.

Boloh supervisors may listen in to your phone call, or supervise your helpline advisor’s web chat to make sure that we can help you in the best way.

If you'd like to leave a message for us so we can get in contact with you, you can fill out the form below.

How we can help

We are here to help you if you have experienced bereavement, ill health, feeling down or anxious about the lockdown, feeling isolated, worried about friends or family, concerned about your finances, unemployment,  experienced bullying or racism,  issues with homelessness or eviction, worried about returning to school/university or any other issue. Our team of specialist psychotherapists can provide you with ongoing support during this difficult time.

On the phone, our helpline advisors can talk to you in English, Urdu, Punjabi, Hindi and Polish.

Our psychotherapists can provide therapeutic support in English, Gujarati, Urdu, Bengali, French, Spanish, Arabic, Punjabi, Mirpuri, Pothwari, Hinko, Hindi and Sundhi.

Interpreters are available for other languages.

We have translated this page into multiple languages to ensure we can support as many people as possible. 

Find your language

اردو (Urdu)

عربى (Arabic)

বাংলা (Bengali)

Francais (French)

हिंदी (Hindi)

ગુજરાતી (Gujarati)

فارسی (Farsi)

سۆرانی (Kurdish Sorani)

Türkce (Turkish)

پښتو (Pashto)

Português (Portuguese)

አማርኛ (Amharic)

میر پوری (Mirpuri)

ਪੰਜਾਬੀ (Punjabi)

Soomaali (Somali)

Kiswahili (Swahili)

ትግርኛ (Tigrinya)

Cymraeg (Welsh)

Your data, your rights

For information on what data this service collects about you and how we will handle it please see our  Your Data, Your Rights leaflet  ​​​​​.​


The Helpline will offer a confidential service which means that we will not tell anyone what you have shared with us. You can trust us to keep your conversation private. Sometimes when we are really worried about your safety or someone else’s safety we will need to tell someone so that they can make sure that everyone is kept safe. 

We will have to tell someone if:

  • We believe that your life, or someone else’s life is in danger
  • You tell us that someone is harming or abusing you or someone else
  • You tell us that you are seriously harming another person
  • You tell us that you or someone else is being hurt and they aren’t able to understand what is happening to themselves
  • You ask us to tell someone

 You can tell us as little or as much as you want to. We might ask if you want to share your name and some other details about yourself, but it’s up to you if you would like to do this. Just because you give us some details does not mean that we will share this with anyone.

Further information

  • What to expect when you contact Boloh

    For more information about how we can help, and what to expect when you make contact, please see our Supporting Information for Parents and Carers page. 

  • Information for Professionals

    If you're a Professional interested in Boloh, we have resources for you

  • Supporting Families

    A range of resources, tools, videos and more focused on supporting your family during the pandemic.