receiving counselling via phone

Therapeutic support

Therapeutic support

Funded by Department for Levelling Up, Housing and Communities we are able to offer free therapeutic support to children and young people aged 21 and under on the Ukraine and Afghanistan pathways who are living in England. 

What can our therapy service support you with:   
​​​​​​Our therapist will listen to you and explore your feelings and experiences in a safe space, without fear of judgement. It is a chance to discuss any difficulty or distress you may be experiencing or have experienced in the past.   

Counselling can help you to accept the things that you cannot change and help you to bring about the changes that are possible.   

We will offer you 8 sessions of therapy with the therapist. Each session will last 45 minutes. The therapy will take place virtually (via phone call or video call). We have 90 therapists who speak over 40 languages.

How can I access this therapy support:   

  • If you would like therapy support, you can contact our Helpline service by telephone on our freephone number 0808 156 9877 or you can email 

  • When you contact our Helpline our friendly advisors will listen to you to learn and understand more about your situation to support you in deciding what kind of support and advice you require.   

  • With your agreement our helpline advisor will refer you to our therapy support service.   

  • The therapist will then make contact with you in within approximately 2-4 weeks at a date and time that is convenient for you to begin the therapy sessions.  

  • Whilst you are being supported by our therapy team, you can continue to contact our helpline advisors who will be happy to offer you any additional support that you may require.

How do I know if I need therapy?   

If you are feeling low, lonely, stuck, hopeless, feel like you need someone to talk to or listen to you, then therapy may be for you. If you would like to request therapeutic support, please contact our Helpline and we will talk to you about how we can support you.  


We can support children and young people aged 21 and under who have settled in England on one of the following schemes;

  • The Homes for Ukraine scheme
  • Ukraine Family scheme
  • Ukraine Extension Scheme
  • Afghan Citizens Resettlement Scheme (Pathways 1, 2 and 3)
  • Afghan Relocations and Assistance Policy

Download our information flyer at the bottom of the page 

It is hard to describe how much we are very grateful; I am grateful to this program which has helped enormously me and my children.  It has not solved the whole problem, but it has helped a lot. I wanted to say thank you to the people who have invented this support and given it to all the Ukrainian people who are in huge need of it. This program is changing lives of the children, and the parents so thank you. I want for you to know and for everyone to know that all the displaced people were given a safe place to live here in the UK, we could have lost our children, this program is helping all the parents and children to carry on living, it is amazing

Service user