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Boloh

Call us on 0800 151 2605

Boloh

Call us on 0800 151 2605

  • Free helpline
  • Confidential
  • Advice and information

In Urdu and Hindi the word Boloh means “to speak or to talk”. We called the service Boloh Helpline because by sharing your experiences we are able to support you. We are here to help!

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اردو (Urdu)

عربى (Arabic)

বাংলা (Bengali)

Francais (French)

हिंदी (Hindi)

ગુજરાતી (Gujarati)

فارسی (Farsi)

سۆرانی (Kurdish Sorani)

Türkce (Turkish)

پښتو (Pashto)

Português (Portuguese)

አማርኛ (Amharic)

میر پوری (Mirpuri)

ਪੰਜਾਬੀ (Punjabi)

Soomaali (Somali)

Kiswahili (Swahili)

ትግርኛ (Tigrinya)

Cymraeg (Welsh)

Welcome to Boloh, Barnardo’s Helpline 

Are you an adult asylum seeker or a Black, Asian or Minority Ethnic parent or carer?

Would you like support with looking after a child with respiratory infection or are you waiting on a decision about your asylum claim?

If so, we are here to provide you with high quality advice, information and emotional and therapeutic support.  

If you’re a professional, you can also contact us to discuss how to support someone you are working with, or refer them (with their consent) to the helpline.

Call us on 0800 151 2605

We are available to talk:

Monday – Friday      10am-8pm

Saturday    10am – 3pm

Send us a message

If you prefer to have an online chat with a specialist support advisor, you can do this via the live webchat by clicking on the    icon on the bottom right.

If you'd like to leave a message for us so we can get in contact with you, you can fill out the form below.

Getting in touch for professionals

To contact us, or refer someone to the helpline (with their consent), you can do so via:

Free phone: 0800 151 2605

Email: Boloh.helpline@barnardos.org.uk

What we can help with?

  • Advice and information on how to look after a child with respiratory infections 

  • Advice, emotional support and therapeutic support to for adult asylum seekers in the UK

  • Practical support with meeting your needs, or the needs of your child e.g. food, devices, clothing  

Languages

Our helpline advisors can provide a service in English, Punjabi, Mirpuri, Polish, Luganda, Ruyankole, Rukiga, Rutooro and Kinyarwanda. 

The therapeutic sessions can be provided in the following languages: English, Arabic, Bengali, French, Gujarati, Hindi, Hinko, Mirpuri, Pothwari, Punjabi, Rohingya, Spanish, Sundhi, Sylheti,Urdu and Welsh.

Interpreters can be provided for other languages.

What you can expect

What happens when I call the helpline?

You will receive a response from a friendly Helpline Advisor who will talk to you about what you or your family are experiencing. They will listen to you and help you decide what kind of support and advice you need. With your agreement, the Helpline Advisor could have several calls with you, and they can arrange to call you back at a time suitable to you.  

Who will I speak to? 

Our dedicated staff are either from a Black, Asian and minority ethnic community, or have prior professional experience of delivering services to children, adults and their families from these communities. Staff are specially trained to provide emotional support, information and advice.  

When you contact us, a member of the team will greet you and tell you their name. Our main aim is to provide you with support, information and advice, so they will ask you questions about what you are experiencing. If you would like counselling, the Helpline Advisor can arrange for one of our therapists to contact you to discuss further. 

Will what I say be private and confidential? 

The Helpline offers a confidential service, which means that we will not tell anyone what you have shared with us. You can trust us to keep your conversation private. Sometimes when we are really worried about yours or someone else’s safety we will need to tell someone, so that they can make sure that everyone is kept safe.  

We will have to tell someone if: 

  • We believe that your life, or someone else’s life, is in danger 
  • You tell us that someone is harming or abusing you or someone else 
  • You tell us that you are seriously harming another person 
  • You tell us that you or someone else is being hurt, or if someone can’t understand what is happening to them 
  • You ask us to tell someone 

You can tell us as little or as much as you want to. We might ask if you want to share your name and some other details about yourself, but it’s up to you if you would like to do this. 

Just because you give us some details does not mean that we will share this with anyone. 

What happens if you are accessing therapy? 

The Helpline Advisor can arrange for you to speak to one of our therapists to have eight therapy sessions, and further sessions could be offered if required. Sessions will take place over the phone or web either once or twice a week, depending on your needs.   

Each session will last 45 minutes.

 What kind of therapy do you offer? 

We are a team of specialist workers with experience of working with asylum seekers. Our team of specialist advisors and therapists work in a culturally informed manner and are knowledgeable about the lived experiences of adults and children from these communities.  

The team is honoured to be part of this unique service and are equipped to support the complexity of issues that adults from these communities face. 

What happens at the end? 

Once we have agreed with you that no further support or advice is needed, we will end our work with you. With your agreement, the Helpline Advisor would email you a link to provide anonymous feedback on the service you have received.  

This feedback is important as we want to provide a high-quality service.

Can I call you back again? 

Yes, you can always contact us again if you require further advice and support. 

How can Boloh help?

We are available to talk: 

Monday – Friday      10am-8pm 

Saturday    10am – 3pm

The helpline is not just a listening service, we also give practical and emotional support over the phone or on a webchat, and can also help you accessing health services and finding community support.  

We can provide support with: 

  • registering with a GP
  • contacting NHS111
  • mental health and well-being services 
  • support for young people 
  • linking to online information 
  • accessing devices to support learning, food items, clothing and other practical needs 

Supporting young people, parents and carers 

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    How do I refer someone to the Helpline?

    If you're a professional, find out more about about making a referral to the Helpline.

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    Resources and tools 

    We’ve developed a range of resources, tools, videos and more that are focused on supporting your family.

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    About us

    Read more about who we are, and how we work with our partners