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Helpline

We are here to help children, young people and families affected by Covid-19 from Black, Asian and Minority Ethnic communities

If you have been affected by the pandemic, worried about covid, concerned about school, lost a loved one and need someone to talk to, you can contact one of our specialist support advisors to talk about it. 

If you’re not sure if we can help, it’s okay to give us a call for free on 0800 1512 605 or talk to us on our webchat. You can tell us about yourself and, if we can’t help you, we’ll find someone who can. On the phone, our helpline advisors can talk to you in English, Urdu, Punjabi or Hindi.

You can call us or use our Helpline between Monday and Friday 1pm – 8pm.

We can usually help if: 

  • you are over the age of 11,
  • you are from Black, Asian and Minority Ethnic communities,​​​​

We won’t judge you or blame you, whatever you are going through.

Helpline

You can call us for free on 0800 1512 605 to speak to a friendly person in our team, and we’ll help you figure things out.

You can call us between Monday and Friday 1pm – 8pm.

On the phone, our helpline advisors can talk to you in English, Urdu, Punjabi or Hindi.

If this is an emergency and you might be hurt or are in danger, contact the Police on 999.

Webchat

Our webchat is available between Monday and Friday 1pm – 8pm

You can chat with the specialist support advisor by clicking on the  Orange webchat icon icon on the bottom right.

You can start to type in the dialogue box and within a few moments one of our advisors will respond.

Webchat is not compatible with Internet Explorer, please use another browser like Google Chrome, Mozilla Firefox or Safari.

Confidentiality

The Helpline will offer a confidential service which means that we will not tell anyone what you have shared with us. You can trust us to keep your conversation private. Sometimes when we are really worried about your safety or someone else’s safety we will need to tell someone so that they can make sure that everyone is kept safe. 

We will have to tell someone if:

  • We believe that your life, or someone else’s life is in danger
  • You tell us that someone is harming or abusing you or someone else
  • You tell us that you are seriously harming another person
  • You tell us that you or someone else is being hurt and they aren’t able to understand what is happening to themselves
  • You ask us to tell someone

 You can tell us as little or as much as you want to. We might ask if you want to share your name and some other details about yourself, but it’s up to you if you would like to do this. Just because you give us some details does not mean that we will share this with anyone.